Training & SupportOur customers enjoy all of our ongoing benefits.
Ideacom®Of Central North Carolina installation includes pre-programming meeting, after business hours installation if requested 15 days of any changes (call us out every day if needed at no charge) on-site training with staff members and additional training for the individual you select to be your System Administrator.
Installation of your IP phone systems can include voice and data premise cabling and computer network implementation if requested.
A successful, integrated communications system requires proper planning, installation, and ongoing management. Our clients demand product value, experience, and performance. Ideacom® Of Central North Carlolina provides comprehensive voice and data communications services. Your business is assured of superior project management and successful technology integration.
Our customers enjoy all these benefits with their service contract
- Priority call queue routing into the company’s service call center
- Guaranteed priority service for program members
- 2 hours or less guaranteed response in an emergency
- 24 hours or less average response for routine service
- No charge for “No Trouble Found”
- Free telephone designation strips mailed to you
- Emergency Service is available 24 hours per day – 365 days per year
- Diagnostic and reprogramming in the event of a system breakdown or failure; Exclusions include lightning, power surges, etc
- Replacement of defective handset/station cords
- Free software revision upgrades on most systems