Frequently Asked Questions
If you have questions or problems, we have answer and solutions.
Here you’ll find the answers to your most common and frequently asked questions for business phone systems. You can also send us your queries related to price, service, support, features, & more.

Basics
There are many phone systems to choose from nowadays, each with its features and benefits. It’s essential to select the system that not only suits your current needs but will grow to meet your anticipated needs as well.
What Is VoIP?
What Is A PBX Phone System?
What Is A Softphone?
What Is Auto-Attendant?
What Is A Cloud-Based Office Phone System?
Can I Record Calls?
What Is Voicemail-To-Text?
What Is QoS and Why Is It Important?
Does IDeACOM® NC Provide A Voicemail Service?
How Is IDeACOM® NC Different from Other Phone Service Providers?
Phone & Devices
There are many phone systems to choose from nowadays, each with its features and benefits. It’s essential to select the system that not only suits your current needs but will grow to meet your anticipated needs as well.
What Are the Types of Phones Systems Offered?
Can I Forward Calls to My Mobile Device?
Do You Offer Conferencing Options?
Phone Numbers
When it comes to investing in a new business phone system, it’s essential to know everything you’re investing in. And one of the first questions that may come to mind may be about your phone number. Here are a few of the most common questions we are asked and their answers.
Can I Keep My Existing Business Phone Number?
Do You Provide International Phone Numbers?
The Latest News From IDeACOM® NC
Check here for the latest news and announcements.
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The Benefits of Leveraging an Auto Attendant Phone System for Your Business
Business Phone System Considerations If you run a small business or a medium-sized business, then you already know that you need a good phone system in place if you want your business to grow. But what’s the best way to stay connected with your customers and...
How Cloud Collaboration Can Level Up Your Business Communications
Collaboration Is an Essential Key to Business Leadership and Success The Lone Ranger approach really isn’t the best approach to business leadership or to sustainable business success. The most prosperous CEOs and managers have learned that there’s strength in numbers...
Frequently Asked Questions
Learn the basics, and get all your answers here of business phone systems for small and medium-sized business phone solutions.
Training Videos
Our training videos include quick start guides, setup guides, installation guides, and conference integration tutorials for all our major partners.
Get the best telecommunications service!
No matter the size of the budget we can provide you the perfect business solution.
We serve areas throughout North Carolina from the coast to the mountains, from Kernersville to Greensboro, to Winston-Salem and Charlotte.
NON-PROFIT DISCOUNTS
All 501(c) (3) organizations get an automatic 25% discount off our already very competitive monthly service fee.
Click here to visit the Non-Profit Discount page and learn more.
CONTACT US
6522 Airport Center Drive
Greensboro, NC 27409
Phone: (336) 854-4455
Fax: (336) 808-0882