X Series – Cloud Communication Software
One Cloud Solution for Voice, Meetings, Collaboration, Call Center and More
Your communication software is a distinct source of speed for your business. It drives the agility and fidelity of all your employee and customer interactions, leading to less churn and more revenue.
A one platform solution for communications and contact center gives you one system of engagement and one system of intelligence that lets you arm employees with the exact tools they need to communicate, collaborate and access data and experts. The ability to configure tailored plans across 8 service levels provides the lowest possible total cost of ownership. Enable your enterprise to operate at the speed today’s businesses require.
X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.
X2
Integrated Communications
X2 provides your employees with:
One click from chat to voice to video meetings
Company-wide team messaging
HD video conferencing with screen sharing
Integration with CRM & business applications
X4
Smarter Global Engagement
X4 includes X2 capabilities plus:
Unlimited global calling for UC across 47 countries
Supervisor & service quality analytics
Streamline call handling with Switchboard Pro
X6
Speed to Resolution
X6 includes X4 capabilities plus:
4,000 minutes per concurrent agent*
Voice-focused contact center
One click subject matter expert access
Customer engagement analytics
Customizable wallboards/dashboards
X8
Customer Experience Transformation
X8 includes X6 capabilities plus:
Integrate voice, email, webchat and social
Advanced speech and interaction analytics
Predictive outbound campaigns
Quality, collaborative performance management
