Everyone knows that communication is the key to a great organization. It’s a simple concept, yet so many businesses lack a long-term plan for it. And let’s face it, without clear communication, you’re just asking for trouble, not just internally but externally too.
If you’re operating on a global level, you need to make sure communication is as clear as being in the same office together. Having a clear method of communication helps build trust among employees and leads to increased morale, and a boost in productivity. Not to mention, it helps eliminate any potential problems that can occur. That’s why it’s so important to have a system in place that will provide your business with the communication it needs for success.
Keep reading to find out six common communication problems that businesses face and how IdeaComNC is the solution to all your needs.
Global Communication Challenges and the Simple Solutions
Communication matters in every aspect of your life, especially at work. From leadership to staff training, and project collaboration, so much depends on successfully being able to share information and ideas. If you can’t communicate, you’re left feeling isolated and uninspired. No one wants that feeling in their own place of work.
Here’s a look at the most common challenges global businesses face and the solutions IdeaCom NC can provide.
1. Isolation between different offices and regions
The more steps that it takes to connect with coworkers, the more time it is for information to get lost. Employees need simple communication. It may sound easy just getting a local company to handle your telecom services but think about it – the more steps that an employee has to go through to connect, the more time it is for information to get lost in the process or great ideas to lose their excitement.
And that’s not the only thing, sometimes a regular phone call just won’t cut it. It’s helpful to have the ability to see each other face to face, especially if your team is on the other side of the world. You need to be able to connect with them, read their body language and expressions, and easily show them ideas just like you would if you were in the office beside them.
Each employee should have the same tools to seamlessly collaborate regardless of their location and use tools that will help them. This includes:
- Video messaging
- Direct messaging
IdeaCom NC provides a unified solution through a single interface. You’ll be able to access the same tools that your colleagues around the world have. That means everyone will have the same ability to easily switch from their phone, to computer, or mobile device to easily talk, message, and video conference for the ultimate collaboration and teamwork.
2. Delivering customer experiences that are familiar and feel personalized
Do you feel like having a global business makes it complicated to deliver the personalized experience that your customers are looking for?
A simple solution we can help you with is having an area code from your territory. Customers will be more likely to answer a call if it’s from an area that they live in.
At IdeaCom NC, we also understand that different countries have different hours they operate on. We offer support 365 days a year and have 24-hour emergency services. So, if there is a problem, you’ll be able to quickly get it fixed so you can get in contact with your customer. No one wants to wait for hours for a response while you wait to get help from someone in a different time zone. We are here no matter the time of day to make communication with your customer quick and easy.
3. Multiple on-premises PBX can cause communication mishaps and big costs
Oftentimes, global businesses have an on-premises PBX at every location. This can cause two big problems. First of all, it’s pretty costly to have a different system at each location. You’ll be required to have different equipment and software, and then you’ll have to train the IT personnel to manage it all. Look at all those expenses adding up!
This can also cause a big issue with communication. An onsite PBX means businesses won’t have the unified communications they need. If they have to jump through hoops to get in touch with other employees, then that is just going to cause aggravation, lost information, and the feeling of isolation if they aren’t included in team communication.
A cloud-based phone system can cut down on costs that come with a PBX at each location. You won’t have to worry about having an IT team to handle the issues or software updates, because we will take care of it for you. Everyone will be on the same business phone system with a cloud-hosted phone too, which will provide seamless communication from office to office.
4. Multiple vendor bills and management
Are you paying multiple invoices each month? One for your phone bill, one for your video bill, and multiple other ones for your other forms of communication? Not only does this add up, but it’s also pretty time-consuming. You have to take the time to pay each vendor, but you also have to keep in communication with them if there’re any changes like new users that need to be added or issues that need to be troubleshooted.
Simplify it all with one cloud-based phone system for your business. You will get one monthly invoice from just one provider, and that’s the same provider that you will contact if you have any issues or changes. Not only will this simplify your billing process, but it will help your budget too. You’ll have one predictable monthly bill that needs to be paid instead of multiple ones at different prices. Simply put, cloud-hosted phones from IdeaCom NC just make your business life easier in so many different ways.
5. Juggling IT Demands
Maintaining a communication system at multiple locations can be a nightmare for IT teams, especially if every site has a different provider. Each provider will have to schedule a maintenance time which could require downtime. And keep in mind, there may be new equipment that has to be ordered or new updates that need to be installed that could take weeks or even months for everything to be completed.
Cloud-based phone systems help take the headache away. At IdeaCom NC, we keep your system online by keeping an eye on the system and troubleshooting problems as they happen. To be honest, we can have a problem fixed before you even knew there was a problem going on. Talk about simple!
6. Meeting requirements when expanding into new regions
When it comes to opening a new office, this can be a difficult process in other countries. Some countries have regulations and requirements around telecom services. It can be a tedious process having to onboard multiple vendors. This can slow the process down or even interrupt service.
IdeaCom NC can make going globally an easy process. We can make sure you meet the local requirements and have phone numbers for the area. Leave it all up to just one vendor to get the job done so you can get your business phone system in place without any issues.
Simplify Your Global Communications with IdeaCom NC
IdeaCom NC is a trusted telecommunications company with over 60 years of experience in unified communications. We may be based in North Carolina in the United States, but we provide value-driven, turnkey technology for small, medium, and large businesses across the globe.
There’s no better way to build a relationship with your employees and your customers than through clear conversation. Let IdeaCom NC provide you with the very best. Call us today at (336) 854-4455 for a quote on how we can take your business communications to the next level.