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No More Room for Business as Usual

Welcome to the new state of normal. And even though we still don’t know exactly what “normal” will look like in a post-COVID world, one thing we have learned as a result of the pandemic is that successful businesses need to be more connected and more responsive than ever. Whether that means returning to the office, moving to a hybrid work environment, or going fully remote, the truth remains the same. You need a truly effective business phone system with extended connectivity potential if you hope to meet the demands and expectations of today’s modern customers and clients.


Move Forward and Stay Ahead with an iPECS Communications Solution

Maintaining and improving the speed in which you do business, and finding ways to streamline your essential processes is really crucial to success during these challenging (and even unprecedented) times. Businesses all around the world are looking for ways to improve efficiency, boost productivity, promote better collaboration, and enhance connectivity with customers and clients. A traditional PBX system simply won’t get your business where you need to go. Unifying your communications with an iPECS solution can help you to achieve all of these goals!

iPECS communications solutions offer an unmatched mix of rich features, reliability, and cost-effectiveness to help businesses thrive in any situation. Bringing about a digital transformation in your business is now simpler than ever. And with an iPECS business phone system, your staff can work and stay connected wherever they are – in the office, in the field, on the road, working from home, or really working anywhere!

iPECS Communications

Benefits of a Unified Communications (UC) Platform from iPECS

With a superior, scalable unified communications platform like those offered by iPECS, there’s really no limit to where you can take your business in terms of enhanced connectivity. Here are some ways you can revolutionize your own business communications with UC systems designed to meet the needs of any organization, from a small business to a large enterprise:

• Sustain and boost productivity

You can turn workflow into a second-nature experience with these collaboration tools. Make hot-desking easy with one simple sign-on. Monitor all your KPIs with the power of comprehensive analytics tools. A hosted phone UC solution from iPECS helps you make every single day more efficient, and more productive.


• Become as mobile as you need to be

Embrace full enterprise mobility with real, multi-site functionality. You can also enable a BYOD culture with apps that can convert any connected smart device into a fully-featured desk phone. With iPECS UC cloud phone solutions, you can literally video conference and voice conference from anywhere.

• Communicate with greater confidence

Convenience is important, but so is compliance with prescribed security measures. iPECS leverages a proprietary security protocol to ensure increased resilience, along with the end-to-end encryption you need to give you peace of mind about keeping your conversations protected.

• Solutions for small to mid-sized businesses

Our modern, modular UCP platform combines both communication and collaboration tools into a single, easy-to-use solution. This industry-unique and cost-effective system is perfect for any business startup, small business, or midsized business.

• Solutions for large business enterprises

If you lead a larger business enterprise, we offer an industry-leading UCM solution for those, too. The unparalleled features, reliability, and security offered by an iPECS UCM system make it the perfect choice for any large business.

iPECS Communications solution

Features of an iPECS UCP Solution for Smaller Businesses

At IDeACOM NC, we can serve the phone and communication system installation and integration needs of businesses of all sizes. Even so, many of the businesses who choose to partner with us fall under the classification of small to midsized businesses. Because that’s true, let’s take a closer look at some of the features that come along with a modern united communications platform from iPECS:

  • Virtualization supported (iPECS vUCP)
  • Auto-attendant
  • Voice Mail
  • Mobility
  • Emergency features
  • Collaboration with voice, video, group chat, SMS, and screen sharing
  • Automatic call distribution
  • Audio conferencing
  • Voicemail to email
  • Click-to-dial
  • Hot desking
  • Contact Center
  • Call reporting
  • Call recording
  • Third-party applications and CRM integration


How Can You Make Remote Work Really Work for Your Business?

Even if your business wasn’t particularly remote-friendly before the pandemic hit, leveraging the right tools for remote management and communication can help make both hybrid and remote options work for you, too. To that end, having the right phone system technology in place in really a non-negotiable for your business. What can a unified, cloud-based phone system do for you?

• Both office staff and remote employees are connected through a single, unified communication

You can give both office workers and remote staff access to the same full-featured, plug-and-play business phones. All you need is a reliable, high-speed internet connection! These VOIP phones work great for voice calls, but they also enable many other helpful connectivity functions, including audio conferencing, video conferencing, direct messaging, screen sharing, call forwarding, and much more.

• Enhanced mobility

All members of your team will enjoy the same robust phone system features, regardless of their respective locations. Easy-to-install, easy-to-use mobile apps can keep your staff connected to your business phone system through their smartphones, tablets, laptops, and desktop computers, too.

• Improved flexibility for staffing

A cloud-hosted business phone system allows you more flexibility in how you choose to use remote workers, and assign them specific roles. Since everyone on your team is fully connected, you can use remote staff to market to leads and prospects, process orders, provide support to existing customers and clients, and much more!

• Real-time monitoring with secure IT protection

Security is an area of concern for any business with data to manage, and even more so in this emerging age of big data. But you won’t have those concerns with a cloud-based, unified communications system from iPECS. Everything from overseeing security, to call logging, to conducting internal audits is simple to manage. Your administrators can also gain important insights about how your phone system is being leveraged, and can use this data to make decisions about how to further maximize performance, productivity, and efficiency.


Choose IDeACOM NC for the Best Business Phone Systems Solutions in North Carolina!

IDeACOM NC is the #1 local source for all your business communication and technology solutions in the Old North State! We deliver, install, and help you get set up with solutions for anything a small business, medium-sized business, or enterprise-level operation might need. We’re proud to offer iPECS unified communications solutions, but we also partner with other great providers, including Vertical, NEC, Zultys, Plantronics, Polycom, and Avaya.

From our home base in Kernersville, we’re well-positioned and equipped to serve all of North Carolina, from the mountains to Charlotte to the Triad to the Triangle to the coast. We’ll listen to your business needs and goals, and then we can help you choose the right customized phone and communications system that checks all the boxes for you, while still meeting your budget as well.

Ready to level up your business by keeping everyone in your organization well-connected, no matter where they are? Let us put our knowledge and experience to work for you! Reach out to us at IDeACOM NC, or get the conversation going even faster by simply giving us a call at (336) 854-4455 today!