You’ve already moved several of your back-office functions to the cloud, like your accounting software. Even your CRM application is cloud-based too. But what about your phone? Are you still using a traditional phone system? If so, we hate to break it to you, but you’re missing out on the serious potential for growth. Not only can a hosted PBX system help with growth, but it can help save your business money too.
Are you hesitant to take your communications to the cloud? Don’t be! Keep reading to find out how your company can benefit from a hosted PBX and how IdeaCom NC can help make it happen.
Why Your Business Needs a Hosted PBX System
A cloud hosted PBX offers all the basics like voice calling, but there are so many other features it delivers that will put your old phone system to shame. From higher productivity to a more personalized customer experience, if you’re not using a cloud PBX, then you’re missing out on improving your communication with your business. No matter if you’re in the office or at home, you need superior communication like a hosted PBX system.
1. PBX System for Businesses
Simply put, if you have an outdated phone system, you’re just asking for problems. Your voicemails may not transfer to the right email or phone or employees may miss potential leads because it’s hard to keep up with whether anyone is available or not.
No matter the size, whether you’re a small business or medium-sized, a cloud hosted PBX system can have your company communicating at an enterprise level in no time. And the best part? You get enterprise communication without the big enterprise price.
2. PBX System for Home
Do most of your employees work remotely or do they travel a lot? It can be difficult to keep up with where everyone is at if you have an outdated phone system.
A hosted PBX will make it easy for calls to reach you and your employees, no matter where you’re working from. You’ll be able to have calls routed to one number that will stay the same whether you’re in the office or at home. This means customers will be able to reach you anywhere at any time.
8 Benefits of a Hosted PBX System
This system delivers a long list of advantages for your business. We’ve already told you how a cloud-based system can easily help you get connected to your customers and your coworkers, but that’s not all. It can also save you money and is easily adaptable to your ever-changing business.
Need even more convincing? Here are 8 reasons why your business needs to make the switch to cloud communication:
1. Pay for what you need
Most businesses are surprised to find out that cloud PBX phone systems are actually extremely affordable. With a traditional phone system, you’re often forced to bundle services and take an all-or-nothing approach to your phone.
You won’t have to worry about this with a cloud hosted PBX. These systems make it easy for you to select and pay for the services that you will use, instead of overpaying for features you don’t need.
2. Easy Scalability
Your company probably doesn’t stay static for very long, does it? There’re always new hires, or maybe there’re layoffs with more and more companies having to scale back. The point is, companies don’t stay the same for too long. Anytime there’s a change, you have to change your phone system too. With a traditional phone system, that means there’s a lot of hardware involved.
With a hosted PBX system, anytime there is a change, you won’t have to worry about expensive equipment. All it takes is a desk phone or a mobile device that a new extension can be routed to. It’s simple to scale back or add extensions with a cloud PBX. And the best part? You won’t have to pay for expensive phone contractor visits every time there’s a change that’s required.
3. Improve Customer Service
When a customer can’t reach a representative, they are trying to get in touch with, this can be frustrating. A hosted PBX system can help solve this with features like auto attendants, call queues, call routing, and more. There are even features like call recording that let you monitor and track your progress.
Another great thing about a hosted PBX system is that it is easily integrated with popular CRM apps that you already use, like Salesforce, Microsoft Dynamics, and more. This will help you improve your customer service skills by already having your customer’s information ready when they call.
4. Services are Adaptable
Does your business rely on your employees being on the road? It’s no problem with a hosted PBX. We can make communication easy no matter what. From desk phones to softphones, and mobile apps, your employees will be able to talk to whoever they need to from wherever they are. You will have the flexibility and freedom to handle business with clear communication no matter what.
5. Enhanced Collaboration
Collaborating with coworkers will never be easier than it is with using a hosted PBX system. You’ll be able to get in touch with your team quickly and easily. And when we say easy, we mean it! Just a single click will get you connected to a web, audio, or video conference call. There’s even a messaging option that will allow you to quickly chat with coworkers. Simply put- you’ll have all the tools you need to stay connected and get quick responses when you need them.
6. Improve Organization
Believe it or not, a hosted PBX system can actually help your company get better organized. You’re probably wondering how, right? Well, there are so many features that can help manage your business.
For example, detailed call logs along with advanced analytics can show how customer service is performing. The system can also help organize communication between multiple locations by having one unified system to communicate from.
7. Quick and Easy to Install
Most of the time, when you have to implement a new system, that means there’s downtime involved, but not with a hosted PBX. Your system will be up and running in no time without a ton of disruptions. Installation is fast and flexible, and training is painless too. This system is designed with a simple interface that’s easy for employees to navigate.
8. Clearer Communication
There are over 50 calling features that will help provide clearer communication. One cool feature is that you can receive fax messages and voicemails directly to your email inbox. And voicemails can be delivered in audio files and can be transcribed too. This will ensure that you don’t miss out on any details from a call again.
The Best Hosted Phone Systems at Ideacom NC
At IdeaCom, we understand the need for clear communication, that’s why we offer only the best hosted PBX solutions. Having the right provider will make a huge difference in the quality and functionality of your phone system, and we provide only the best:
1. Zultys Cloud Services
If you want reliable and advanced communication, it doesn’t get any better than Zultys Cloud Services. Your total office communications will all be in the cloud, so there’s less for you to manage.
2. Intermedia Unite
This is another great option to bring all of your office communications together. All you need is one system to use the phone, chat, have video or phone meetings, and even share files.
8×8 is an affordable cloud-based system that provides voice, video, and messaging solutions under one system. You and your employees will be able to securely work from anywhere using any device.
4. Ringcentral Cloud
Ringcentral is built for small businesses but offers big business benefits without the high costs. With this all-in-one phone system, you can easily have online meetings, message coworkers, and more. You won’t have to worry about delayed communications or being left out of the loop again.
Get on the Cloud and Simplify Your Communications with IdeaCom NC
How much longer will your business survive on an outdated phone system? A hosted PBX can provide clear communication that your company needs to grow and succeed. When you invest in a new hosted PBX system from IdeaComNC, you’re investing in a sophisticated phone system that you can count on with a reliable provider. Don’t wait! Call one of our knowledgeable representatives today at (336) 854-4455 and change the way you communicate.