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If you’re looking for an easier way to handle the calls for your business, cloud PBX is the way to go. Cloud-based solutions have grown in popularity over the past decade, and cloud phone systems are no exception. Here’s why:  for starters, cloud phone systems are a reliable, cost-effective solution for businesses and their employees. With a cloud PBX, you will be able to handle your business phone calls without the need for an on-site phone system, saving you time, money, and mistakes. If you are still running your business on an old-school phone system, you should give cloud-based systems a closer look. This phone system could help manage your workflow while also helping to manage your bottom line.

What Exactly is a Cloud-Based Phone System?

A cloud-based PBX system allows you to do calls over the internet.  So, what does this mean for you? Well, the system works differently than traditional analog phones because it stores data that is hosted in one or more offsite secure data centers. So basically, your calls will be broken into small digital audio packets that are sent over the internet to the other end of the call.

Usually calls are routed by a physical on-site phone system. This can be costly, time-consuming, and inefficient. A cloud phone system provides the same capabilities and features that you would usually get from an on-site PBX but eliminates the need for expensive equipment. You’ll also still get all the routing services and support that you would with a traditional phone system.

Here’s how you can make calls with a cloud phone system:

  1. Traditional phones – These can still be used with this system; they will just have adaptors. These adapters will plug into a phone socket in the wall or directly into your router.
  2. A VoIP (voice over internet protocol) phone – These will look like a traditional analog phone, but they will connect directly to a computer network rather than a phone line.
  3. Computers – There are many programs or applications available that will let you make calls over the internet. There’s Skype, Google Voice, and more.
  4. Smartphones – You will be able to download apps to make calls over the internet. So, you will be able to take calls wherever there is internet, even if you aren’t in the office.

Regardless of which system you choose, all your data will be stored and accessed via the cloud.

Things to Consider Before Switching from On-Site to Cloud PBX

Cloud PBX systems are becoming popular because more and more businesses are becoming comfortable with using digital and internet-based services. While there are many benefits to switching to a cloud PBX, there are a few things to consider before making the switch. 

Costs & Budgets

All data is stored and accessed via the cloud, which saves you time and money by allowing you to easily update and protect your data. And the best part? You won’t have to spend money on pricey equipment for an on-premise PBX. So, you’ll still have the capabilities and features of an on-site PBX, just without the big cost. A disadvantage of going with the cloud system? The cost to install the system could be pricey. So, while the system could help you save money over time, it may cost a good bit upfront.

Business Features

A cloud PBX will provide all the management capabilities your business needs.

  1. Business Features: Blacklist/Whitelist, custom prompts, hold music, and one-touch recording are just some of the business features.
  2. Call Features: Transfer features, call detail records, call parking, video calls, and more.
  3. Management: Backup & restore, import/export extensions, multi-level user access, and phone provisioning.
  4. Easy to Switch to Different Locations

If your business has more than one location, cloud PBX options can keep your employees connected, even if they are on different sides of the globe. So, employees at different locations will be able to access the same information making communication easier than ever!

Easy Mobile Access

As much as we would like to keep work at the workplace, sometimes that just isn’t the case. With a cloud-based PBX, your employees will be able to fully function on their mobile device. This is a great solution for employees who have a home office or travel frequently.

Internet & Networking Requirements

Your internet connection speed is important when setting up a Cloud PBX Service. Since cloud phone systems rely solely on land and wireless connections, you’ll have to make sure your internet connection is strong. You’ll want to make sure your basic networking equipment is up to date before installing a cloud-based PBX.

Make the Transition to Cloud-Based PBX with IdeACOM NC

Are you ready to take your business communication to the next level? We are ready to help! Transitioning from an on-site PBX to a cloud-based system may seem intimidating, but it doesn’t have to be! When you have the right partner by your side, like the experts at IDeACOMNC, a cloud-based PBX system can be a smart and smooth move for your business.

At IDeACOM NC, we provide our dedicated clients with the reliable communication systems they need. We offer a variety of systems for business phones to help improve your company communications. If you have a question about cloud-based PBX or about any of the services we offer, give us a call today at (336) 854-4455. We are ready to help you achieve your business goals!