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As your company grows, you need a reliable phone system that will grow with you. A 3CX phone system will provide the flexibility and functionality that your company needs to communicate effectively. And the best part? They can use it to communicate from anywhere.

Another reason why so many companies are switching to this cloud-based phone system – it can also help save you money. You won’t have to worry about expensive hardware or the need for telecom specialists anymore. This web-based system can be deployed in the cloud or on-premises with Windows, Linus, MiniPC, or Rasberry Pi to make maintenance super simple and easy to configure.

Are you ready to start saving money and take control of your company’s communication? Let IdeaComNC replace your outdated PBX system, and start seeing the great benefits that a 3CX phone system offers!

What are the Features of a 3CX Phone System?

There’s a lot to get excited about when it comes to switching to a 3CX Cloud system. First of all, communication will never be easier. There’s a long list of features that will make it easier to work from anywhere. And the best part? You get these features included at no extra cost. So, that’s a lot of bang for your buck!

Here’s a look at some of the features included in a 3CX phone system:

  • Integrated video conferencing
  • Call logging
  • Call popups
  • Call queuing
  • Call recording
  • Click-to-call
  • Instant messaging
  • Compatible with Android and iOS apps
  • Integrate with MS Exchange, Microsoft Outlook, or Internal Phonebook
  • Remote assistance
  • Screen sharing
  • Voicemail forward to inbox
  • Integrate CRM systems
  • Live chat and talk

With a 3CX system, your company will have one single platform with everything that you need. This will help you provide the best possible customer service to set yourself apart from the competition.

Why Should I Switch to a 3CX Phone System?

As a business owner, you know how important it is to have a secure phone system that functions properly. But you also know how important it is to save money in the long run. That’s what is so great about a 3CX Cloud system. You get a secure system without a big price tag.

Here are some other reasons more companies are switching to 3CX phone systems:

1. Cost Savings

Many companies have found that you can have this reliable phone system while decreasing your phone bill by 80%.

Here are some ways the savings add up:

  • Reduce travel expenses with integrated web conferencing.
  • You won’t have to worry about pricey hardware and maintenance costs.
  • You pay per PBX instead of paying per extension licensing.
  • There won’t be any high costs associated with calls to offices in other countries.

2. Simple to Use

Another reason that companies are making the switch to 3CX cloud phones is because it’s easy to use. Because this system is so user-friendly, there isn’t a need to spend money on training employees. So, you have a system that’s simple to use and saves you money at the same time. It’s a win-win!

3. 3CX Security

With a 3CX phone system, you get peace of mind knowing your data is safe and secure. And because this system is easy to configure, it can be managed without hiring telecom consultants.

Here are some 3CX security features:

  • Automatic detection and blacklisting of SIP Attack tools.
  • Voice traffic is encrypted with SRTP.
  • Automatic Failover for instant backup.
  • Encryption between your browser and website is ensured with HTTPS.

4. Productivity

This phone system will help make your staff be more productive because of so many time-saving features. Here’s how:

  • Journals and call popups will make it easier to make calls and answering calls.
  • The system can integrate with Mail, CRM systems, and database servers.
  • You can listen in to any agent calls.
  • Call Center reporting will show user activity, team queue, SLA, and more.
  • You can live chat and talk with your website visitors and real-time support.

5. Easy Collaboration

A 3CX system comes with unlimited extensions. This makes it easy to collaborate within the company and work together on projects. You’ll be able to view the status of your colleagues and easily transfer calls to them.

How Does 3CX Phone System Work?

The system is easy to use with Windows. You can also use them to connect to hardware or software phones. It even works on Android or iPhone smartphones too. Some companies want to keep their public switch telephone network also, which you’re about to do with this system. The external lines connect through VoIP gateways or a VoIP provider.

When it comes to deploying your 3CX phone, you can choose to have it deployed on-premises or in the cloud. Both are excellent options for your system. Having your system ran in the cloud will allow an outside party to take care of your order. Or you can have the system deployed on site and keep full control. Either way, you’re getting secure and convenient communication.

Who Benefits from Switching to a 3CX System?

A 3CX phone system works great for small or medium-sized companies. One of the great features of this system is that if your company grows, so will the system. That’s because 3CX phone systems are easy to manage. So, you can easily add more extensions if needed. And taking care of the system upgrades are a breeze because they can be deployed automatically.

IdeaCom NC, Your 3CX Phone System Provider

If you’re looking to update your phone system, go with one that will grow with your company and won’t cost you any extra! In addition to saving your money as you grow, you will also boost productivity and help increase sales. IdeaCom NC can easily help you make the switch to a 3CX cloud system. We proudly serve major cities throughout North Carolina with superior hosted phone services. Find out what we can do for you too. Call us today at (336) 854-4455 and get your company setup on an advanced 3CX phone system that will take your business communications to a completely new level!