May 26, 2022
Why Having the Right Call Technology Matters Let’s say you’re a retail enterprise which operates a number of franchise locations, each of which includes a number of individual department areas. Ideally, a customer call should be given the same level of care and...
Apr 27, 2022
No More Room for Business as Usual Welcome to the new state of normal. And even though we still don’t know exactly what “normal” will look like in a post-COVID world, one thing we have learned as a result of the pandemic is that successful businesses need to be more...
Mar 31, 2022
What is Co-Browsing, Exactly? Collaborative browsing – often abbreviated as co-browsing – is a technological application which allows a customer service agent to directly access a caller’s web browser. Essentially, co-browsing allows both the agent and the call-in...
Feb 8, 2022
Groupthink Defined – And Why It’s a Bad Thing for Your Business Leadership “Groupthink” is a term originally created by psychologist Irving L. Janis. Janis defines groupthink as a human tendency to want to seek group consensus at any cost. He says groupthink happens...
Jan 18, 2022
Communication Disasters Businesses Contend With Developing clear communication skills is a critical aspect of running a successful business. No matter what your business is or what services or products you provide, having good communication with your team plays a...
Dec 30, 2021
What is Polycom VVX Acoustic Fence Technology? Ensuring that your team can communicate is vital to running any successful business. Your employees must contribute and exchange information quickly to perform efficiently. In fact, data shows that maintaining clear...
