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How Ideacom Leads in Hosted Phones

Jan 2, 2025 | 0 comments

Ideacom of Central North Carolina is positioning itself as a leader in hosted phone solutions by offering advanced integrations with Microsoft Teams and Intermedia Unite, providing businesses with a comprehensive suite of communication and collaboration tools that enhance productivity and streamline operations.

Intermedia Unite Features

Intermedia Unite, offered by Ideacom NC, is a powerful cloud-based unified communications platform that seamlessly integrates with Microsoft Teams, providing businesses with a comprehensive suite of communication tools. The platform boasts over 90 enterprise-grade features, including:

  • Advanced call routing and management capabilities
  • Real-time presence indicators for team member availability
  • Integrated voice, video, messaging, and file sharing
  • SMS text messaging directly from the Teams interface
  • Desktop and mobile apps for flexible communication from any device.

This robust solution eliminates the need for separate Microsoft Phone licenses, offering a cost-effective alternative while enhancing collaboration and productivity across organizations

Microsoft Teams Integration

Seamlessly integrating Intermedia Unite into the Microsoft Teams interface, Ideacom NC offers a comprehensive communication ecosystem that enhances collaboration without requiring users to switch between applications. This integration allows employees to place calls, send messages, and share files directly within the familiar Teams environment, streamlining workflows and boosting productivity. By leveraging this powerful combination, businesses can:

  • Eliminate the need for separate Teams phone licenses, reducing overall costs
  • Access advanced account-level voice and SMS functionality
  • Utilize company messaging with SMS-enabled company numbers
  • Enjoy a unified platform for all communication needs, from voice calls to video conferencing

 

Security and Reliability Benefits

Ensuring top-tier security and reliability, Ideacom NC’s hosted phone solutions offer 99.999% service uptime backed by robust Service Level Agreements (SLAs). Customers benefit from round-the-clock J.D. Power-certified technical support, providing peace of mind and rapid assistance when needed. The platform adheres to stringent industry compliance standards, safeguarding sensitive business communications and data.

  • Enterprise-grade security measures protect against cyber threats
  • Secure technology infrastructure ensures data privacy
  • Reliable performance minimizes downtime and disruptions
  • Certified support team available 24/7 for immediate assistance

 

Scalability and Analytics

Offering customizable solutions to accommodate businesses of various sizes, the hosted phone systems provided by Ideacom NC can easily scale up or down as needed. This flexibility allows companies to add or remove features seamlessly, adapting to changing communication requirements. Additionally, the platform provides real-time analytics and insights, empowering administrators to make informed decisions about system usage and employee performance. These powerful analytical tools offer valuable data on call quality, usage patterns, and overall system efficiency, enabling businesses to optimize their communication strategies and improve operational effectiveness.
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