Managed IT Services — Greensboro

Keep your firm running fast, secure, and compliant with a local team that supports Greensboro businesses every day. From help desk and patching to backups, cybersecurity, and cloud, Ideacom NC acts as your IT department—so you can focus on clients and growth. Call (336) 854‑4455 or book a 15‑minute consult

What is a Managed Service Provider?

Basically, a Managed Service Provider is an off-site, full time-support team that you outsource your network needs to. This can range from infrastructure, security, applications, maintenance, and other IT needs. An MSP will be there for ongoing support and make sure your network and IT needs are up-to-date with technology.

By having your work done remotely, this will save you from having to hire a full-time networking team. So, you get a safe and secure network while improving your bottom line.

What's Included

Unlimited remote help desk & fast on‑site support
Proactive monitoring, patching & updates
Endpoint protection (EDR/AV) + email security
Microsoft 365 administration & backups
Server/network management & documentation
Compliance‑minded workflows for law and real estate
Vendor management (ISPs, line carriers, software)

Plans

Core: Monitoring, patching, help desk, M365 admin
Secure: Core + EDR, email security, backup
Complete: Secure + on‑site hours, vCIO, quarterly reviews

Why Ideacom NC

Triad‑focused: Greensboro, Winston‑Salem & High Point coverage with a single partner for IT, phones, cabling, cameras, and access control.

Proven: BBB A+ and 60+ years improving business communications in NC.

Unified stack: Intermedia Unite + IT services for a simpler, more resilient setup.

IT Backup and Recovery

Do you feel confident that all of your business information is protected and backed up? If a disaster happens, you need to be prepared to get your data quickly restored, so you don’t lose variable time and money. A Managed Service Provider will monitor and manage your data to make sure you can keep your business running no matter what happens.

Managed Network

An MSP will be on top of monitoring the safety of your network by using software and technical experts. If there’s ever an issue with your network, a software will send out a signal to notify an MSP team expert who will quickly get to work on the problem. This result-proven strategy will ensure your network is running smoothly without any hiccups.

Managed IT Systems

A Managed Service Provider can give you extensive technical support for your IT System whenever you need it. An MSP will provide full-service maintenance, upgrades, monitoring, issue reporting, resolution, and more. We will take on your company’s network, no matter the size, and find a solution that is a perfect fit.

Managed Security Services

An MSP won’t just build and maintain your network, but also work hard to keep it safe. MSPs have the tools in place to build, access, and monitor your infrastructure to provide you with the best possible managed security services. This includes firewalls, building a private network, anti-virus services, and more.

Managed Storage

Backing up your data can get expensive, so leave it to an MSP to provide you with managed storage. This solution is ideal for a company that needs to access information from multiple locations, or in different time zones. This storage can be located onsite or offsite depending on your needs.

Managed Database

If your database users are in need of a help desk or you’re looking for consultations on big projects, then an MSP could be perfect for you. With an MSP, you won’t have just one person managing your database, but a team of experts who will provide the support you need for big optimization and implementation projects while providing ongoing support.

FAQ

Do you support on‑site visits in Greensboro?

Yes—your local technicians handle both remote and on‑site tickets.

Can you manage our phones, too?

Yes. We’re Intermedia Unite experts and can integrate calling with Microsoft Teams.

What industries do you specialize in?

Law firms, real estate offices, and SMBs across the Triad—ask about recent local projects.

Ready to offload IT?

Book a 15‑minute consult or call (336) 854‑4455.

Book A 15 Minute Consult

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No matter the size of your budget, we can provide the perfect business solution — from VoIP Phone Systems Winston-Salem companies rely on to Structured Cabling High Point businesses need for smooth operations.

We serve areas throughout North Carolina, from the coast to the mountains — including Kernersville, Greensboro, Winston-Salem, and Charlotte — delivering trusted Triad IT Support and customized solutions that align with your goals.

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NON-PROFIT DISCOUNTS

All 501(c) (3) organizations get an automatic 25% discount off our already very competitive monthly service fee.

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CONTACT US

6522 Airport Center Drive
Greensboro, NC 27409

Phone: (336) 854-4455
Fax: (336) 808-0882

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