Managed IT Services — High Point

Clear tickets, fewer surprises, stronger security. Ideacom NC keeps High Point businesses up‑to‑date and protected with a proven managed IT playbook.

What is a Managed Service Provider?

Basically, a Managed Service Provider is an off-site, full time-support team that you outsource your network needs to. This can range from infrastructure, security, applications, maintenance, and other IT needs. An MSP will be there for ongoing support and make sure your network and IT needs are up-to-date with technology.

By having your work done remotely, this will save you from having to hire a full-time networking team. So, you get a safe and secure network while improving your bottom line.

What's Included

Unlimited help desk + on‑site support in High Point & the Triad
Patching/updates, monitoring, and alerting
Endpoint protection (EDR), email security & MFA rollout
Microsoft 365 tenant care (licensing, backups, Teams/SharePoint)
Server/network updates and documentation
Backup & disaster recovery (RPO/RTO aligned to your needs)
Compliance‑minded workflows and policy templates
vCIO planning, asset lifecycle, and budget forecasts

Plans

Core: Monitoring, patching, help desk, M365 admin
Secure: Core + EDR, email security, backup & restore tests
Complete: Secure + on‑site hours, vCIO, quarterly business reviews

Add‑ons & integrations

Intermedia Unite hosted phones (with Teams integration)
Structured cabling & fiber for remodels and new offices
Cameras & access control with remote management

IT Backup and Recovery

Do you feel confident that all of your business information is protected and backed up? If a disaster happens, you need to be prepared to get your data quickly restored, so you don’t lose variable time and money. A Managed Service Provider will monitor and manage your data to make sure you can keep your business running no matter what happens.

Managed Network

An MSP will be on top of monitoring the safety of your network by using software and technical experts. If there’s ever an issue with your network, a software will send out a signal to notify an MSP team expert who will quickly get to work on the problem. This result-proven strategy will ensure your network is running smoothly without any hiccups.

Managed IT Systems

A Managed Service Provider can give you extensive technical support for your IT System whenever you need it. An MSP will provide full-service maintenance, upgrades, monitoring, issue reporting, resolution, and more. We will take on your company’s network, no matter the size, and find a solution that is a perfect fit.

Managed Security Services

An MSP won’t just build and maintain your network, but also work hard to keep it safe. MSPs have the tools in place to build, access, and monitor your infrastructure to provide you with the best possible managed security services. This includes firewalls, building a private network, anti-virus services, and more.

Managed Storage

Backing up your data can get expensive, so leave it to an MSP to provide you with managed storage. This solution is ideal for a company that needs to access information from multiple locations, or in different time zones. This storage can be located onsite or offsite depending on your needs.

Managed Database

If your database users are in need of a help desk or you’re looking for consultations on big projects, then an MSP could be perfect for you. With an MSP, you won’t have just one person managing your database, but a team of experts who will provide the support you need for big optimization and implementation projects while providing ongoing support.

FAQ

How fast is your response time?

Remote triage typically starts right away; urgent on‑site tickets are scheduled same‑ or next‑day depending on severity.

Can you help with vendor messes (ISPs, copier, software)?

Yes—send vendor issues to us; we’ll chase them and close the loop.

Do you support mixed environments (Windows + Mac)?

Yes. We standardize tools and security controls across both.

Let’s make IT boring (in a good way).

Book a 15‑minute consult or call (336) 854‑4455.

Book A 15 Minute Consult

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Get the best telecommunications service!

No matter the size of your budget, we can provide the perfect business solution — from VoIP Phone Systems Winston-Salem companies rely on to Structured Cabling High Point businesses need for smooth operations.

We serve areas throughout North Carolina, from the coast to the mountains — including Kernersville, Greensboro, Winston-Salem, and Charlotte — delivering trusted Triad IT Support and customized solutions that align with your goals.

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NON-PROFIT DISCOUNTS

All 501(c) (3) organizations get an automatic 25% discount off our already very competitive monthly service fee.

Click here to visit the Non-Profit Discount page and learn more.

CONTACT US

6522 Airport Center Drive
Greensboro, NC 27409

Phone: (336) 854-4455
Fax: (336) 808-0882

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