Managed IT Services — Winston‑Salem

Keep your team productive and protected with a local IT partner that knows the Triad. From fast help desk to security and backups, Ideacom NC runs your IT so you can run the business.

What is a Managed Service Provider?

Basically, a Managed Service Provider is an off-site, full time-support team that you outsource your network needs to. This can range from infrastructure, security, applications, maintenance, and other IT needs. An MSP will be there for ongoing support and make sure your network and IT needs are up-to-date with technology.

By having your work done remotely, this will save you from having to hire a full-time networking team. So, you get a safe and secure network while improving your bottom line.

What's Included

Unlimited remote help desk with on‑site support in Winston‑Salem & Forsyth County
Proactive monitoring, patching, and updates
Endpoint protection (EDR/AV) + email security
Microsoft 365 licensing, admin, and backups
Server & network management with full documentation
Backup & disaster recovery (on‑site + off‑site)
Vendor management (ISPs, phone, line‑of‑business apps)
Quarterly vCIO reviews and roadmap planning

Plans

Core: Monitoring, patching, help desk, M365 admin
Secure: Core + EDR, email security, backup & restore testing
Complete: Secure + on‑site hours, vCIO, quarterly reviews

Ask about industry bundles for law firms and real estate offices (user access controls, retention, secure file‑sharing).

Why Ideacom NC

Triad‑focused: Local coverage for Winston‑Salem, Greensboro & High Point
One partner: IT, hosted phones (Intermedia Unite), cabling/fiber, cameras & access control
Proactive + friendly: Clear SLAs, plain‑English updates, and visible results

IT Backup and Recovery

Do you feel confident that all of your business information is protected and backed up? If a disaster happens, you need to be prepared to get your data quickly restored, so you don’t lose variable time and money. A Managed Service Provider will monitor and manage your data to make sure you can keep your business running no matter what happens.

Managed Network

An MSP will be on top of monitoring the safety of your network by using software and technical experts. If there’s ever an issue with your network, a software will send out a signal to notify an MSP team expert who will quickly get to work on the problem. This result-proven strategy will ensure your network is running smoothly without any hiccups.

Managed IT Systems

A Managed Service Provider can give you extensive technical support for your IT System whenever you need it. An MSP will provide full-service maintenance, upgrades, monitoring, issue reporting, resolution, and more. We will take on your company’s network, no matter the size, and find a solution that is a perfect fit.

Managed Security Services

An MSP won’t just build and maintain your network, but also work hard to keep it safe. MSPs have the tools in place to build, access, and monitor your infrastructure to provide you with the best possible managed security services. This includes firewalls, building a private network, anti-virus services, and more.

Managed Storage

Backing up your data can get expensive, so leave it to an MSP to provide you with managed storage. This solution is ideal for a company that needs to access information from multiple locations, or in different time zones. This storage can be located onsite or offsite depending on your needs.

Managed Database

If your database users are in need of a help desk or you’re looking for consultations on big projects, then an MSP could be perfect for you. With an MSP, you won’t have just one person managing your database, but a team of experts who will provide the support you need for big optimization and implementation projects while providing ongoing support.

FAQ

Do you support on‑site visits in Winston‑Salem?

Yes—our technicians handle both remote and on‑site tickets across Forsyth County.

Can you manage our phones, too?

Absolutely. We deploy Intermedia Unite, integrate with Microsoft Teams, and can standardize handsets and headsets.

How do you price managed services?

Per user/device with tiered plans (Core, Secure, Complete). We’ll size it to your environment during a 15‑minute consult.

Can you work with our current IT person?

Yes—we often co‑manage: we handle monitoring, patching, security, and documentation while your in‑house person focuses on projects.

Ready to offload IT?

Book a 15‑minute consult or call (336) 854‑4455.

Book A 15 Minute Consult

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Get the best telecommunications service!

No matter the size of your budget, we can provide the perfect business solution — from VoIP Phone Systems Winston-Salem companies rely on to Structured Cabling High Point businesses need for smooth operations.

We serve areas throughout North Carolina, from the coast to the mountains — including Kernersville, Greensboro, Winston-Salem, and Charlotte — delivering trusted Triad IT Support and customized solutions that align with your goals.

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NON-PROFIT DISCOUNTS

All 501(c) (3) organizations get an automatic 25% discount off our already very competitive monthly service fee.

Click here to visit the Non-Profit Discount page and learn more.

CONTACT US

6522 Airport Center Drive
Greensboro, NC 27409

Phone: (336) 854-4455
Fax: (336) 808-0882

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