8×8 Contact Center

One Cloud Solution for all
Customer Contacts

Unparalleled Customer Experience

The future of customer engagement is more than a single touch point -- it’s a mindset. That’s why our cloud contact center software is designed with customer satisfaction at its core.

The future is here.

Omnichannel Routing

Never miss a customer satisfaction opportunity. Contact Center brings web, chat, SMS, social media, and voice channels on to one central platform.

Skill-based routing

Interactive Voice Response (IVR)

Queued Callback

Web Callback

Inbound Chat, Email, Social Channels

Agent Productivity

Achieve lightning-fast first contact resolution every time. 8x8’s intuitive interface and comprehensive internal communications hub equips contact center agents to manage every customer engagement swiftly and optimally.

Knowledgebase

Expert Connect

Co-browse

Dialers

Analytics

Access real-time analytics and reporting from any internet-connected device. Contact Center shows you queues, customer journeys, and wait times across each of your customer engagement channels.

Historical and real time reports

Customer Experience Analytics

Speech Analytics

Integrations

8x8 supports comprehensive CRM integrations with Salesforce, Microsoft Dynamics, Zendesk, and more. Place calls directly from your preferred system and log customer interactions automatically.

Native CRM

CRM Integration (Third Party)

8x8 Secure Pay

Supervisor Enablement

8x8 empowers supervisors and agents alike with smart scheduling, individualized performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.

Barge, Monitor, Whisper

Internal Chat for Agents and Supervisors

Quality Management

Voice and Screen Recording and Archiving

Workforce Optimization

How does 8×8 scale my contact center operations?

With Hosted Solutions

The 8×8 Contact Center is enterprise-ready. Select the number of seats you need, choose your level of integration, and get online in minutes. The 8×8 Contact Center helps future-proof businesses by doing away with costly upgrades and disjointed version control issues that have bogged down operations.

With Advanced Features

The 8×8 Contact Center is loaded with a full suite of customer care features. See the difference skills based routing, self-service and guided interactive voice response, speech analytics, proactive chat, CTI screen pop-ins, co-browsing,and workforce management tools can make for your customer communications. Ensuring satisfaction has never been easier.

With Global Reach

8×8’s global network of data centers include five locations in North America, four in Europe, and centers in India, China, and Brazil. Our patented geo-routing sends calls to the nearest data center, so customers experience crystal clarity with none of the lag time or voice delays that can derail international conversations. Additionally, automatic chat translation eliminates one of the biggest hurdles to providing great customer support everywhere you operate. Customers chats are translated automatically into your agents’ own language, and vice versa, for quicker, easier interactions.

With Assured Security

8×8 holds more compliance certifications than any other contact center service provider. In addition to HIPAA and FISMA certifications, our software conforms to the ISO/IEC 27001 framework on information security management. With 8×8’s added information privacy protocols, contact center supervisors can protect sensitive data entry fields with ease. Once secured, the only person who can see the information is the customer – a customer service representative will see only asterisks.

Leverage our Contact Center Expertise

According to a CCNG survey the average contact center engages with eighteen different vendors. 8×8 helps you eliminate the patchwork approach and enjoy a unified, cost-effective solution to better fit your business needs. Our cloud contact center solution brings together voice over IP, team and one-to-one messaging, web conferencing, key digital channels, speech analytics, intelligent IVR, and our entire suite of unified communications tools. See ALL your operations at a glance, across every communication channel with easy-to-read dashboards, analytics, and reports. Drill into your data for local insights, configure and manage routing rules, IVR scripts—even CRM integrations—from the same configuration environment for your entire global system. Our contact center technology is built to power growth, your growth.

Communicate to Exceed Customer Expectations

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