Zultys User Packages
For the ultimate in ease and convenience, you can choose a fully hosted and managed Zultys Cloud Services with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.
You have the flexibility to design a hosting package customized for your unique business applications.
| FEATURES | STANDARD USER | PREMIUM USER | CONTACT CENTER USER |
|---|---|---|---|
| Operator Group | • | • | • |
| Hunt or ACD Group | • | • | • |
| Customizable Call Distribution | • | • | • |
| Paging Group | • | • | • |
| Auto Attendant | • | • | • |
| Internal 911 Call Notifications | • | • | • |
| Voicemail | • | • | • |
| Voicemail Escalations | • | • | • |
| Voicemail to Email | • | • | • |
| Voicemail Transcription Integration* | • | • | • |
| Call Forwarding | • | • | • |
| Personal Call Handling Rules | • | • | • |
| Call Queue | • | • | • |
| Music on Hold | • | • | • |
| Queue Announcements – 64 sources | • | • | • |
| Mobile ZAC for iPhone/Android | • | • | • |
| Basic Reporting - Scheduled | • | • | • |
| Conferencing – 3 Party | • | • | • |
| Presence with Custom Note Field | • | • | • |
| LDAP | • | • | • |
| ZAC Conferencing | $ | • | • |
| Call Recording | $ | $ | • |
| MX Report Call Detail Records | $ | $ | • |
| MX Report – Contact Center Edition | $ | $ | • |
| SMS and MMS Messaging | $ | $ | $ |
| Salesforce Integration | $ | $ | |
| Outbound Dialer | $ | $ | |
| ZAC (Advanced Communicator) | • | • | |
| Instant Messaging | • | • | |
| Invite Outside Contacts to IM | • | • | |
| Binding – Work from anywhere | • | • | |
| Native Softphone | • | • | |
| Call Attached Data | • | • | |
| FAX | • | • | |
| Screensharing | • | • | |
| Invite External Contacts to Group Chats | • | • | |
| File Sharing | • | • | |
| Webchat | • | • | |
| Outlook Integration & Scheduling | • | • | |
| ZAC for Teams | • | • | |
| Video | • | • | |
| Contact Center Agent Functionality | • | ||
| Contact Center Supervisor Functionality | • | ||
| Customizable Wallboard | • |
