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Zultys

Zultys Cloud Services User Packages

For the ultimate in ease and convenience, you can choose a fully hosted and managed Zultys Cloud Services with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.

You have the flexibility to design a hosting package customized for your unique business applications.

Standard Package

Each user license includes:
  • Operator Group
  • Hunt Group or ACD group
  • Automated Attendant
  • Paging Group
  • Voicemail
  • Call Forwarding
  • Advanced Call Routing
  • Built-in Reports
  • Voicemail to Email
  • Voicemail Transcription $
  • SMS Messaging $
  • Zultys Mobile Communicator for iPhone/Android
  • All Call Groups Come with the following functionality:
  • Customizable Call Distribution to Agents
  • Call Queue
  • Quit Queue Options
  • Music on Hold
  • In-queue Announcements–Position in Queue and Wait Time

Premium Package

Each user license includes:
  • Operator group
  • Hunt group or ACD group
  • Automated Attendant
  • Paging Group
  • Voicemail
  • Call forwarding
  • Call Attached Data
  • Advanced Call Routing
  • Built-in Reports
  • Voicemail to Email
  • Voicemail Transcription $
  • SMS Messaging $
  • ZAC: Unified Communications Client license
  • Outlook Communicator with Exchange Integration: Single User License
  • Screensharing
  • Invite External Contacts to Group Chats
  • Zultys Mobile Communicator for iPhone/Android
  • MXconference: Voice Conference Participant license (Max 60 Participants)
  • Fax Session (origination or termination – Max 60)
  • Webchat
  • All Call Groups Come with the following functionality:
  • Customizable Call Distribution to Agents
  • Call Queue
  • Quit queue options
  • Music on Hold
  • In-queue announcements–position in queue and wait time

Contact Center Package

Each user license includes:
  • Operator group
  • Hunt group or ACD group
  • Automated Attendant
  • Paging Group
  • Voicemail
  • Call forwarding
  • Call Attached Data
  • Advanced Call Routing
  • Built-in Reports
  • Voicemail to Email
  • Voicemail Transcription $
  • SMS Messaging $
  • ZAC: Unified Communications Client license
  • Outlook Communicator with Exchange Integration: Single User License
  • Zultys Mobile Communicator for iPhone/Android
  • Screensharing
  • Invite External Contacts to Group Chats
  • MXconference: Voice Conference Participant license (Max 60 Participants)
  • Fax Session (origination or termination – Max 60)
  • Webchat
  • Inbound Call Center: (ICC) License for one agent or supervisor
  • MXreport – Contact Center Edition
  • All Call Groups Come with the following functionality:
  • Customizable Call Distribution to Agents
  • Call Queue
  • Quit queue options
  • Music on Hold
  • In-queue announcements–position in queue and wait time

1 Contact Center User

If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups:
 

  • Agent or Supervisor role for each Contact Center User
  • Web-based Wallboard
  • Supervisor capabilities – barge in, whisper, silent monitor
  • Real-time monitors – agent activity, queue monitor
  • Web-based SuperView
  • Agent Call Recording

Lobby User Package

This user type is designed to accommodate scenarios where an office phone does not require advanced functionality. A lobby user does not have any of the features like voicemail or call forwarding. It can be assigned to an office phone to make and receive calls only. This type of user can be assigned to the phone in the conference room, lobby, or classroom in order to allow easy communications between these locations and the rest of the office.

Note

Description
Per System Active Directory / LDAP Authentication: Licensed per instance
Per System Archiving
Per Unit 100 Additional Hours of Voice Storage
Per System Zultys Flex Communicator
Per System Interactive Voice Response
Per System MXreport – CDR custom report writer using CDR data
Per System MXreport – Call Center Edition – includes MXreport CDR – Licensed per instance based on total user count
Per Session Call recording session
Per System MXoutbound for 10 Ports
Per User MXnetwork Redundancy License
Per User Salesforce.com Communicator: Single User License (Requires MXIE)
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