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No matter what type of business you are in, there’s one thing that you can’t afford to lose, and that’s communication. Whether it’s communicating with your customers, vendors, or employees, communication is key. It’s what keeps you in business and keeps you running smoothly. Did you know there is one simple solution that will meet all your communication needs? You can move your data to a cloud-based phone system for reliable, secure, and cost-effective communication. Keep on reading to find out why more and more businesses are taking advantage of the benefits that Unified Communications offer.

So, What is Unified Cloud Communications?

Unified Communications (UC) is a simpler way to communicate. It works by linking your staff, clients, and partners together in an easy-to-use platform. This includes phone calls, instant messaging, video conferencing, and any other form of company communication. And the best part? It will save you money in the long run. Voice over internet protocol (VoIP) services are cheaper than conventional phone services because there’s no monthly contracts, there’s not as many service fees, and you don’t have to fool with expensive hardware. Another great benefit? You get superior sound and video with VoIP phones. The sound and performance are equal, if not better than your current connection. And switching to a cloud-based phone system is simple. You get to keep all your current phone numbers and information, and you can even integrate the system with other business applications.

So, an effective way to communicate with employees and customers that will save you money and is a hassle-free switch? It may seem too good to be true, but we promise it’s not!

Why Your Business Should be Moving to Cloud-Based Unified Communications?

Small and medium-sized businesses have big needs but may not have a big budget for a full-scale communications service in-house just yet. That’s where UC can be a big benefit. These services are designed to adjust to the exact needs of your business. This service cuts costs and increases productivity, and that’s not all. Keep reading to explore the reasons why Unified Cloud Communications is a move in the right direction for your company.

1. Stay on Budget

With business VoIP phone services, you can get excellent quality while staying in your budget. Think about your current solution with a traditional phone system – you pay for the service, the equipment, you have to pay for any upgrades that are needed, and don’t forget about paying for the staff that is working. Add all that up, and it’s a pretty big monthly bill! A UC provider will take care of it all for one flat rate. So, no surprises if your equipment breaks or need to be upgraded. It’s predictable pricing to help keep you on budget and in the loop with excellent communication.

2. Flexibility

It can be hard to plan for growth or for slow periods. As much as we prepare, sometimes, business is just unpredictable. With a cloud phone system, you won’t have to worry about it. You have the ability to be flexible with employees. You can easily add or remove employees, services, and equipment with a cloud-based phone system. And if your business quickly grows or you have seasonal spikes in staffing, you won’t have to worry about spending extra money on equipment for them. You can be flexible, while staying on budget, and working effectively.

3. Increase Productivity

Be in touch like never before. With Zultys hosted solutions, the communication possibilities are endless. Zultys cloud services integrate voice, instant messaging, email, video, web conferencing, office phones, smartphones, tablets, and computers to seamlessly work together. Basically, you will be able to connect with everyone from just about anything! So, the more communication options you have, the more chances you and your employees can meet. This will allow you to collaborate and share ideas no matter where everyone is and no matter what time.

4. Business Continuity

Sometimes disaster can strike, and the unexpected happens. With a Unified Communications system, there’s always a plan in place to keep you connected. You will still be able to communicate with customers, partners, vendors, and other employees through a secure online portal. Numbers can be forwarded, and voicemails can be listened to from anywhere. So, we will continue to keep your business communication running, no matter what.

5. Constant Communication While on the Move

Work isn’t just about sitting at your desk all day anymore. With more people working from home now than ever before, it’s important to make sure you can communicate from anywhere. Because this system is seamlessly integrated with so many devices, you’ll be able to keep an open line of communication from anywhere. And if you or your employees need a phone line at a home office, it’s easy to set up with an internet connection.

6. Easy Integration with Other Business Applications

Keep communication clear across all paths. Most UC solutions can integrate with third-party applications. This can be helpful for an application like one for customer relationship management (CRM). When UC solutions are integrated with CRM solutions, the customer’s information will appear when they call, which will allow you and your employees to provide the best, personalized service. 

What Can Cloud Communication Do?

Cloud-based communication is mostly used for video calls, instant messaging, conference calls, file sharing, and screen sharing. But that’s not all! Cloud communications are packed full of tools and features that allow you to customize your needs.

• Remote work

Of course, cloud-based communication is great for remote workers. Employees can reach their coworkers from anywhere in the world. And if an employee needs a work line at home, their personal phone service can be easily integrated. All they will need is a computer that has an internet connection and access to the web portal. This is a big help to employees because they can give this number out as their business number. This will also allow them to receive and make calls to people in the office without having to memorize their numbers.

• Call management

Customize your communication and stop playing phone tag. You can use the features to specify which device you want your calls to go to based on your schedule, location, and who the caller is. Don’t miss an important call again!

• Collaboration

Employees will be able to not only discuss projects, but they can share files and see each other’s computer screens while on a call. This will make it easier to collaborate on projects and include the entire team to make sure everyone is on the same page.

• Centralization

Don’t feel glued to your desk. You can be the center of communication from anywhere. Because of the web portal, you can access a variety of tools from any device with an internet connection. You have the flexibility to take business anywhere.

How Does Cloud-Based Integration Work?

If you’re ready to upgrade, here’s how it will go. Cloud integration does take some time out of your regular work operations so that updates can be made. But the process really is quick, requires little effort, and will go off smoothly with a little preparation. Here’s how you can make the transition easier:

  • Preparation
  • Back up your data and clean it out. If there are duplicate files, files that are out of date, or things that are no longer needed, then get rid of it. You don’t want to waste time transferring the data if it isn’t needed.
  • Prepare your employees. Letting them know what to expect from the new system will make the transfer smoother.
  • Have the IT department work with the UC provider to identify any questions before implementation begins.
  • Make sure the developers on your team are familiar with the process.
  • Integrate in Phases
  • Your UC and IT department should work together to develop a plan. Break the integration down into phases to make sure business isn’t interrupted.
  • Allow time for learning. By integrating in phases, you will help give employees some time to get used to the system before it is fully integrated.
  • Review and Familiarize

Review all that the cloud system has to offer. See what options you think will best fit your company. Know what the cloud system does so you will know how to use it to its greatest potential.

Partner with Ideacom NC for Communication You Can Trust

At IdeacomNC, we make communication easy. We provide the best phone systems for businesses in North Carolina. Not to mention, our VoIP phones are world-class. Make the switch to cloud-based communication today with a partner you can trust. We have over 60-years of experience in providing superior communication and excellent customer service to businesses across the state. Let us show you how Cloud-Based Unified Communications can take your business communication to the next level. Contact us today at (336) 854-4455 for a free estimate.